Location
Slovakia Field of expertise
Quality
Job description
- Resolve quality issues in cooperation with production.
- Apply quality tools (8D, Ishikawa, 5 Why, PDCA, Pareto) to improve production processes. Ensure product and process quality in line with standards, customer requirements, and internal regulations.
- Communicate with customers on quality issues and defend corrective actions.
- Support new product introduction and prepare and maintain documentation related to complaints and quality requirements.
- Regularly update KPIs related to complaints (number of complaints per customer, root cause Pareto, status, costs, etc.).
- Lead and coordinate cross-functional teams from analysis to problem resolution, including implementation of corrective and preventive actions.
- Verify effectiveness of corrective actions and implement controls to prevent recurrence of non-conforming products.
- Monitor part quality based on defined criteria.
- Process complaints in internal systems (including CAQ) and customer portals.
- Ensure timely and proper handling of the complaint process and implementation of immediate actions.
- Support implementation of corrective actions.
- Update FMEA and Control Plans (CP).
- Prepare and evaluate quality statistics.
- Actively participate in escalation meetings.
- Ensure compliance with the Quality Management System (QMS).
- Support continuous improvement (CIP/KVP) activities for product and process quality.
- Increase awareness of customer requirements across the company.
- Provide methodological and organizational support to incoming quality inspection teams.
Languages
- Slovak − Native
- English − B2
- German − B2
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